Refund Policy

1. Booking payments

Payments relate to the masterclass and sessions selected during checkout. Please review the programme, schedule and amount before completing payment.

2. Rescheduling

Where a future session needs to be changed, contact us as early as possible. Subject to availability, we may offer an alternative session rather than a cash refund.

3. Cancellation and refunds

Refund requests are considered according to the circumstances of the request, the timing of the cancellation and whether the relevant training has already been delivered. Approved refunds are returned using the applicable payment method where practical.

4. Provider cancellation

If we cancel a confirmed session and cannot provide a suitable alternative, we will communicate the available resolution, which may include rescheduling or a refund for the affected service.

5. Payment issues

A failed or incomplete payment is not treated as a confirmed booking. If money has been deducted but the booking does not update correctly, contact us with the transaction details so that the payment can be investigated.

6. Contact

For a refund or rescheduling request, provide your booking reference and the relevant session details when contacting us.

This is a practical starting policy and should be reviewed against the business’s final commercial terms and applicable consumer requirements before launch.